Sarah Willard Couture


Terms of Service for Online Shop

Our collection items are made to order. Some of our accessories are one off pieces, you may want to order these straight away before they are gone forever!

We want our customers to be happy, so please read our policies before you place an order. 

Please do not hesitate to contact us at info@sarahwillard.co.uk if you require more information, or would like to discuss your requirements.

By placing an order online you agree to the following terms and conditions:

How to Order

You may place orders for specific garments and accessories through this online store, you can pick your size and complete your purchase.  Please take care to note whether the item is a ready made piece or an individually made to order item. 

Payment

We accept credit and debit cards payment including Visa, MasterCard and American Express via Stripe. Please submit payment within 24 hours of purchase or sale or your order will be cancelled.

Store Security

Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification and the industry gold standard. 

Production

Because they are handmade, there may be small discrepancies between your product and the one photographed. You are purchasing truly special items that are handmade, we do our best to make our reproductions exact, but we are human.

Colours

We try to describe and accurately depict our product colours. Colours in photos can vary from computer screen to screen. We do sell a sample pack of colours, (see our shop listings, - the price of this is refundable should you go on to place an order for a garment or accessory. 

When in doubt, please contact us with questions at info@sarahwillard.co.uk  If you are interested in a different colour than those listed for a particular style, email us for options. Some styles can be made in different colours but there will be an additional cost.

Delivery Times

Delivery of your order is approximately 5 working days. If a garment or accessory is a one of a kind item we may be able to get it to you more quickly. 

Please refer to our shipping policy for delivery information.

Last Minute Orders

We like to help when we can, and if you're in a rush for an item please contact us at info@sarahwillard.co.uk for cost information and availability on last minute orders or expedited shipping.

Cancelled Bespoke Orders

Because we begin production of your order immediately, we allow a 48-hour window from time of purchase for a full refund. After that time, if you choose to cancel your order, you will be entitled to a refund of 50% of the total purchase price. The non-refundable 50% covers the partial cost of the materials and labour.

Garment Sizing - 

All of our dresses are made-to-order in standard sizes ( not actual body measurements.) Our made-to-order gowns use a standard size chart. Please see our garment sizing information for further details. 

For bespoke items if a new garment is needed due to an incorrect size ordered, you will be charged full price for the garment, including rush fees if applicable. We not responsible for changes in size due to weight gain or loss.

If you are unsure which size to order please contact info@sarahwillard.co.uk with your actual body measurements and one of our team will be happy to advise. 

Customisations

All of our garments and accessories can be customised to match your needs. If you wish to make changes in any item please contact us for pricing and availability. 

If you decide on customisations after making your payment, we will happily issue an invoice for the difference

If you are interested in a different colour than those listed for a particular style, email us for options. Some styles can be made in different colours but it may occur an additional cost.

If you require any further information please don’t hesitate to contact us at info@sarahwillard.co.uk