Sarah Willard Couture


Shipping and Delivery

 

Delivery Times

Delivery of your order is approximately 5 working days. If a garment or accessory is a one of a kind item we may be able to get it to you more quickly. 

 

Last Minute Orders

We like to help when we can, and if you're in a rush for an item please contact us at info@sarahwillard.co.uk for cost information and availability on last minute orders or expedited shipping.

 

Shipping

The shipping options are shown below. Please note that estimated delivery times are to be used as guidance only and are not guaranteed. We are not responsible for any delays caused by circumstances outside our control, but we will do our best to inform you of any unexpected delays.

For items up to the value of £200

Standard Delivery UK by Royal Mail is Free

Next day delivery UK £8

For items over £200 in value

Standard Delivery £10

Next Day Delivery £15

International

Please email us at info@sarahwillard.co.uk for a quote. Customs fees are the responsibility of the customer. 

 

Combined Shipping

We are happy to combine shipping for your purchase when the items are purchased together in one transaction. If you buy items in separate transactions, please email us or write a note in the comments box for the second item to let us know you'd like the shipping combined and we will refund the difference in shipping. With this option, your order will be posted out after the turnaround time for the latest item is fulfilled.

 

Lost Packages and Shipping Issues

If you have not received your order please use the details provided to track your parcel. We do not reimburse or replace items that have been lost or damaged during shipping, we do send our parcels with adequate insurance, so please contact the courier for reimbursement.  We are not responsible for any consequential loss. 

Also, please take care to list a secure shipping address to avoid problems with loss and theft. Please email us at info@sarahwillard.co.uk  if you need any help. 

 

International customers

All packages may be subject to customs and any duties and taxes will be the responsibility of the buyer and not Sarah Willard Couture.