Sarah Willard Couture

Refunds and Exchanges

The buyer is responsible for checking items on delivery. Ready made and ready to wear pieces may be returned within 14 days of receiving the item (if unworn only).  All custom orders are individually made to order, so unfortunately we do not accept any returns or exchanges on custom made items. Please check the item listing carefully. 

Please notify us immediately at info@sarahwillard.co.uk if you wish to return an item. The purchaser is responsible for the cost of return shipping, and please make sure that you return the item securely as we will not provide a refund for items that are lost or damaged on their way back to us. 

How to Return Items

Please send items back to:

Sarah Willard, Returns and Exchanges,
Unit 1A Sugnall Business Centre, Sugnall, Staffordshire, ST21 6NF.